Uslovi korišćenja

Važe od 13. oktobra 2026.

Ovi uslovi važe kad na ahoy.rs otvoriš nalog i zakupiš Ahoy server. Uslugu pruža Sparkcan („mi“). Otvaranjem naloga ili plaćanjem prihvataš ove uslove, politiku privatnosti i pravila o povraćaju novca.

1. Šta dobijaš

Za svaku pretplatu pravimo tvoj sopstveni server (virtuelnu mašinu kod DigitalOcean-a) na kom radi Ahoy, AI saputnik sa memorijom, projektima, alatima i kanalima. Server ima adresu <ime>.ahoy.rs i veličinu paketa koji si izabrao. Na ahoy.rs imaš panel: stanje servera, pokretanje i gašenje, restart, članove, plaćanje i podešavanja.

Ahoy koristi tvoje AI pretplate i ključeve (npr. Anthropic, OpenAI, Google, Z.ai) koje sam povežeš na svom serveru. Njih ne prodajemo i ne plaćamo umesto tebe; za njih važe uslovi tih provajdera.

2. Nalog

Nalog otvaraš mejlom i lozinkom ili Google nalogom. Odgovoran si za bezbednost prijave i za sve što se radi sa tvog naloga i tvog servera, uključujući ljude koje pozoveš na server. Ako sumnjaš da je neko ušao umesto tebe, javi nam se odmah na branko@sparkcan.com.

3. Pretplata i plaćanje

• Naplatu obavlja naš preprodavac Paddle.com, koji je prodavac (Merchant of Record) za sve porudžbine. Paddle naplaćuje, izdaje račune, obračunava PDV i rešava pitanja naplate i povraćaja.
• Pretplata je mesečna i obnavlja se sama dok je ne otkažeš. Cena je u evrima, kako piše uz paket pri plaćanju; porez se dodaje prema tvojoj zemlji.
• Pretplatu otkazuješ u panelu (Plaćanje) kad god hoćeš. Otkaz važi na kraju plaćenog perioda: do tada server radi, a otkaz možeš i da povučeš.
• Ako naplata ne prođe, Paddle pokušava ponovo, a mi te obaveštavamo. Ako ne prođe ni posle ponovljenih pokušaja, server možemo da ugasimo dok se plaćanje ne sredi.
• Cene možemo da promenimo; za postojeće pretplate nova cena važi tek posle obaveštenja najmanje 30 dana unapred.

4. Kraj pretplate i tvoji podaci

Kad se pretplata završi, server gasimo. Podatke sa njega čuvamo još 14 dana da bi mogao da tražiš kopiju, a posle toga server i podatke trajno brišemo. Server možeš i sam da obrišeš u panelu; tada se briše odmah.

5. Dozvoljeno korišćenje

Server i Ahoy ne smeš da koristiš za kršenje zakona ili tuđih prava, slanje neželjene pošte, napade na tuđe sisteme, pravljenje zlonamernog softvera, rudarenje kriptovaluta, deljenje nezakonitog sadržaja ili zaobilaženje ograničenja provajdera. Važe i pravila DigitalOcean-a i AI provajdera čije naloge koristiš. Kod ozbiljnog kršenja server možemo da ugasimo i bez najave; u ostalim slučajevima prvo ti se javljamo.

6. Tvoj sadržaj

Sve što radiš na svom serveru (razgovori, memorija, fajlovi, projekti) je tvoje i ostaje na tvom serveru. Mi ne ulazimo na tvoj server i ne čitamo njegov sadržaj; panel od servera dobija samo zbirne brojeve i nazive (verzija, stanje, broj razgovora i korisnika i sl.), opisane u politici privatnosti.

7. Odgovori AI-ja

Odgovore generišu AI modeli i mogu biti nepotpuni, zastareli ili netačni. Proveri važne stvari i ne smatraj ih pravnim, medicinskim, finansijskim ili drugim stručnim savetom. Radnje koje Ahoy obavlja za tebe (komande, fajlovi, pozivi, poruke) radi na tvoj zahtev i uz tvoje odobrenje, na tvoju odgovornost.

8. Dostupnost i rezervne kopije

Pratimo svaki server i trudimo se da radi stalno, ali uslugu pružamo „takvu kakva je“, bez garancije neprekidnog rada. Čuvaj kopije svega što ti je važno. Prekidi kod DigitalOcean-a, Cloudflare-a ili AI provajdera nisu pod našom kontrolom.

9. Odgovornost

U meri u kojoj zakon dozvoljava, ne odgovaramo za posrednu štetu, izgubljenu dobit ili izgubljene podatke, a naša ukupna odgovornost je ograničena na iznos koji si platio za uslugu u poslednja 3 meseca. Ništa ovde ne ograničava prava potrošača koja zakon ne dozvoljava da se ograniče.

10. Izmene i merodavno pravo

Ove uslove možemo da menjamo; datum na vrhu pokazuje poslednju verziju, a o bitnim izmenama te obaveštavamo mejlom ili u panelu najmanje 14 dana unapred. Primenjuje se pravo Republike Srbije; za sporove je nadležan sud u Beogradu, osim ako ti kao potrošaču zakon daje pravo na sud u tvom mestu.

11. Kontakt

Sparkcan · branko@sparkcan.com

Terms of Service

Effective October 13, 2026.

These terms apply when you open an account at ahoy.rs and rent an Ahoy server. The service is provided by Sparkcan ("we", "us"). By opening an account or paying you accept these terms, our privacy policy and our refund policy.

1. What you get

For each subscription we build your own server (a virtual machine at DigitalOcean) running Ahoy, an AI companion with memory, projects, tools and channels. The server lives at <name>.ahoy.rs with the size of the plan you chose. On ahoy.rs you get a panel: the server's state, start and stop, restart, members, billing and settings.

Ahoy uses your own AI subscriptions and keys (e.g. Anthropic, OpenAI, Google, Z.ai) that you connect on your server. We don't sell them or pay for them on your behalf; those providers' terms apply to them.

2. Your account

You open an account with an email and password or with Google. You're responsible for keeping your sign-in safe and for everything done from your account and on your server, including by the people you invite to it. If you think someone else got in, tell us right away at branko@sparkcan.com.

3. Subscription and payment

• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it charges you, issues invoices, handles VAT and deals with billing and refund questions.
• Subscriptions are monthly and renew automatically until you cancel. Prices are in euros as shown with the plan at checkout; tax is added according to your country.
• You can cancel any time in the panel (Billing). Cancellation takes effect at the end of the paid period: the server keeps running until then, and you can take the cancellation back.
• If a payment fails, Paddle retries and we let you know. If it still fails after the retries, we may stop the server until the payment is sorted out.
• We may change prices; for existing subscriptions a new price applies only after at least 30 days' notice.

4. When a subscription ends, and your data

When a subscription ends, we stop the server. We keep its data for another 14 days so you can ask for a copy, then delete the server and its data for good. You can also delete the server yourself in the panel; then it's deleted at once.

5. Acceptable use

Don't use the server or Ahoy to break the law or others' rights, send spam, attack other systems, build malware, mine cryptocurrency, share illegal content or get around providers' limits. DigitalOcean's rules and those of the AI providers whose accounts you use apply too. For serious abuse we may stop a server without notice; otherwise we contact you first.

6. Your content

Everything on your server (chats, memory, files, projects) is yours and stays on your server. We don't log in to your server or read what's on it; the panel only receives totals and names from it (version, state, number of chats and users and the like), described in the privacy policy.

7. AI output

Answers are generated by AI models and can be incomplete, outdated or wrong. Check what matters and don't treat them as legal, medical, financial or other professional advice. Actions Ahoy takes for you (commands, files, calls, messages) happen at your request and with your approval, under your responsibility.

8. Availability and backups

We watch every server and work to keep it running, but the service is provided "as is", without a guarantee of uninterrupted operation. Keep copies of anything important. Outages at DigitalOcean, Cloudflare or AI providers are outside our control.

9. Liability

To the extent the law allows, we are not liable for indirect damage, lost profits or lost data, and our total liability is limited to what you paid for the service in the last 3 months. Nothing here limits consumer rights that the law doesn't allow to be limited.

10. Changes and governing law

We may change these terms; the date at the top shows the latest version, and we tell you about significant changes by email or in the panel at least 14 days in advance. The law of the Republic of Serbia applies; disputes go to the competent court in Belgrade, unless the law gives you as a consumer the right to a court where you live.

11. Contact

Sparkcan · branko@sparkcan.com

Politika privatnosti

Važi od 13. oktobra 2026.

Ovde piše koje podatke ahoy.rs ima, zašto, s kim ih deli i šta možeš da uradiš. Rukovalac podacima je Sparkcan, kontakt branko@sparkcan.com.

1. Šta čuvamo na ahoy.rs

• Nalog: ime, mejl, jezik, lozinka samo kao heš (scrypt) ili Google identifikator, ime i potvrđen mejl ako se prijaviš Google-om.
• Prijave: sesije sa opisom uređaja i pregledača, IP adresom i vremenom, da bi videla svoje uređaje i odjavila ih.
• Plaćanje: Paddle-ov identifikator kupca i pretplate, paket, stanje i datume. Podatke o kartici nikad ne vidimo; njih ima samo Paddle.
• Serveri: ime i adresa servera, region, veličina, IP, stanje, istorija dostupnosti i dnevnik radnji (ko je šta uradio u panelu).
• Izveštaj servera: tvoj server nam svakih nekoliko minuta šalje zbirni izveštaj: verziju, vreme rada, stanje servisa, brojeve (razgovori, poruke, potrošnja tokena po danu), imena i mejlove ljudi sa pristupom, koje AI naloge koristi (tuđe samo kao provajder i ime vlasnika), povezane kanale i upozorenja. Nikad sadržaj razgovora, memorije ili fajlova.
• Članovi i pozivi: mejlovi ljudi koje pozoveš na svoj server.
• Obaveštenja: šta se desilo sa serverom i plaćanjem, i koje obaveštenja želiš mejlom.

2. Šta je na tvom serveru

Sve što radiš u Ahoy-u (razgovori, memorija, fajlovi, projekti, ključevi u sefu, podešavanja) je na tvom serveru. Mi se na njega ne prijavljujemo; jedino što server od nas preuzima su komande koje ti pokreneš iz panela (npr. restart). Kad Ahoy odgovara, deo razgovora ide sa tvog servera direktno AI provajderu čiji nalog si povezao, po njegovim uslovima.

3. Zašto ih koristimo

• da napravimo i održavamo tvoj server, prijavimo te i pustimo u tvoj Ahoy;
• za naplatu, račune i obaveštenja o serveru i plaćanju;
• za bezbednost, sprečavanje zloupotrebe i rešavanje problema kad nam se javiš.

Osnov je ugovor sa tobom (ovi uslovi), zakonske obaveze (računi) i naš opravdani interes da usluga bude bezbedna.

4. S kim delimo podatke

• Paddle (prodavac, naplata, porez, računi).
• DigitalOcean (serveri; tvoj server je u regionu izabranom pri pravljenju, podrazumevano Frankfurt, EU).
• Cloudflare (DNS i zaštita mreže za ahoy.rs i adrese servera).
• Google, samo ako se prijaviš Google-om.
• Provajder mejla, za slanje obaveštenja.

Podatke dajemo drugima samo kad to zakon traži ili da bismo zaštitili korisnike i uslugu.

5. Koliko dugo

Nalog čuvamo dok ga ne obrišeš (u Podešavanjima, kad nemaš servere ni aktivnu pretplatu). Podatke tvog servera brišemo 14 dana posle kraja pretplate ili odmah kad ga obrišeš. Dnevnik dostupnosti čuvamo 90 dana. Podatke o plaćanju čuvamo koliko zakon traži za račune.

6. Tvoja prava

Možeš da tražiš uvid, ispravku, kopiju ili brisanje svojih podataka, da uložiš prigovor ili ograničiš obradu, pisanjem na branko@sparkcan.com. Pritužbu možeš da podneseš Povereniku za informacije od javnog značaja i zaštitu podataka o ličnosti (Srbija) ili nadzornom organu u tvojoj zemlji.

7. Kolačići

Koristimo samo neophodne kolačiće: sesiju prijave i kratkotrajni kolačić za Google prijavu. Jezik i tema se pamte u tvom pregledaču. Nema kolačića za praćenje ni reklame.

8. Izmene

Ako menjamo ovu politiku, datum na vrhu se menja, a o bitnim izmenama te obaveštavamo unapred.

Privacy Policy

Effective October 13, 2026.

This explains what data ahoy.rs holds, why, who it's shared with and what you can do. The controller is Sparkcan, contact branko@sparkcan.com.

1. What we keep on ahoy.rs

• Account: name, email, language, a password only as a hash (scrypt), or your Google identifier, name and verified email if you sign in with Google.
• Sign-ins: sessions with a device and browser description, IP address and time, so you can see your devices and sign them out.
• Billing: Paddle's customer and subscription identifiers, plan, state and dates. We never see card details; only Paddle has them.
• Servers: the server's name and address, region, size, IP, state, availability history and a log of actions (who did what in the panel).
• Server report: every few minutes your server sends us a summary: version, uptime, state of its services, numbers (chats, messages, tokens used per day), names and emails of people with access, which AI accounts it uses (someone else's only as provider and owner's name), connected channels and alerts. Never the content of chats, memory or files.
• Members and invitations: the emails of people you invite to your server.
• Notifications: what happened with your servers and billing, and which notifications you want by email.

2. What's on your server

Everything you do in Ahoy (chats, memory, files, projects, keys in the vault, settings) is on your server. We don't log in to it; the only thing it takes from us are commands you start from the panel (e.g. a restart). When Ahoy answers, part of the conversation goes from your server directly to the AI provider whose account you connected, under that provider's terms.

3. Why we use it

• to build and run your server, sign you in and let you into your Ahoy;
• for billing, invoices and notices about your server and payments;
• for security, preventing abuse and solving problems when you contact us.

The legal bases are our contract with you (these terms), legal obligations (invoices) and our legitimate interest in a secure service.

4. Who we share it with

• Paddle (merchant of record, billing, tax, invoices).
• DigitalOcean (servers; yours is in the region chosen when it was built, Frankfurt, EU by default).
• Cloudflare (DNS and network protection for ahoy.rs and the servers' addresses).
• Google, only if you sign in with Google.
• Our email provider, to send notifications.

We give data to others only when the law requires it or to protect our users and the service.

5. How long

We keep your account until you delete it (in Settings, once you have no servers or active subscription). We delete your server's data 14 days after the subscription ends, or at once when you delete the server. Availability history is kept for 90 days. Billing records are kept as long as the law requires for invoices.

6. Your rights

You can ask to see, correct, get a copy of or delete your data, object to or restrict its processing, by writing to branko@sparkcan.com. You can complain to Serbia's Commissioner for Information of Public Importance and Personal Data Protection or to the supervisory authority in your country.

7. Cookies

We use only necessary cookies: the sign-in session and a short-lived cookie for Google sign-in. Your language and theme are remembered in your browser. No tracking or advertising cookies.

8. Changes

If we change this policy the date at the top changes, and we tell you about significant changes in advance.

Povraćaj novca

Važi od 13. oktobra 2026.

Ako ti Ahoy ne odgovara, ne želimo da plaćaš za nešto što ne koristiš.

1. Prva uplata

U roku od 14 dana od prve uplate za neku pretplatu možeš da tražiš povraćaj celog iznosa, bez objašnjenja. Server tada gasimo i brišemo, a pretplatu otkazujemo.

2. Obnove

Mesečne obnove se uglavnom ne vraćaju, jer pretplatu možeš da otkažeš bilo kada i ona tada ne ide dalje. Ako si zaboravio da otkažeš i javiš se u roku od 7 dana od obnove, a server u tom periodu nisi koristio, vraćamo i tu uplatu.

3. Kad nešto ne radi do nas

Ako server zbog problema na našoj strani nije radio duže vreme, javi nam se: srazmerno vraćamo novac za vreme kad nije radio, bez obzira na rokove iznad.

4. Kako da tražiš

Piši na branko@sparkcan.com sa mejlom naloga, ili se obrati Paddle-u preko linka u računu koji ti je stigao (Paddle je prodavac i on izvršava povraćaj). Novac se vraća na isti način plaćanja, obično za 5 do 10 radnih dana, zavisno od banke.

5. Zakonska prava

Ovo ne umanjuje prava koja ti kao potrošaču daje zakon. Uplatom pristaješ da usluga (pravljenje servera) počne odmah; i pored toga, povraćaj iz tačke 1 važi.

Refund Policy

Effective October 13, 2026.

If Ahoy isn't right for you, we don't want you paying for something you don't use.

1. First payment

Within 14 days of a subscription's first payment you can ask for a full refund, no reason needed. We then stop and delete the server and cancel the subscription.

2. Renewals

Monthly renewals are generally not refunded, since you can cancel any time and the subscription then doesn't continue. If you forgot to cancel and contact us within 7 days of the renewal, and you haven't used the server in that time, we refund that payment too.

3. When something didn't work because of us

If your server was down for a longer time because of a problem on our side, contact us: we refund the time it didn't work, pro rata, whatever the periods above.

4. How to ask

Write to branko@sparkcan.com with your account's email, or contact Paddle through the link in the invoice you received (Paddle is the merchant of record and carries out the refund). The money goes back to the same payment method, usually within 5 to 10 business days depending on your bank.

5. Statutory rights

This doesn't reduce any rights the law gives you as a consumer. By paying you agree that the service (building your server) starts at once; the refund in point 1 still applies.